Vonwik No Channels or Empty Guide

Updated November 8, 2026

Logged in fine but the channel list is empty, far too short, or the TV guide shows nothing? These are list and guide problems, and each has a one-minute fix.

No channels at all after login

  1. Wait 60 seconds on the home screen. The first download of 30,000+ channels takes time, and the app shows nothing until it finishes.
  2. In IPTV Smarters open Settings, then Refresh Live TV, Refresh Movies, Refresh Series.
  3. Still empty: log out of the profile and add it again with the Xtream Codes details. A list stuck at zero is a corrupted first download.

Only a few categories, or the wrong country

The player hides categories you filtered earlier. In Smarters: Live TV, the three-dot menu, Manage categories, and untick “hide”. In TiviMate: Settings, Playlists, your playlist, Manage groups. Vonwik lines are built for US viewers; the US categories are at the top of the list.

TV guide (EPG) empty while channels play

  1. The guide downloads separately from the channels and can take 5 to 15 minutes the first time on a big line. Leave the app open.
  2. Force a download: Smarters, Settings, EPG, Refresh. TiviMate: Settings, EPG, Update EPG. IBO Player updates the guide on restart.
  3. Guide shows programmes at the wrong times: set the time zone in the player (Settings, EPG, Time shift) and on the device (Fire TV: Settings, Preferences, Time zone).

Channel is listed but shows “no stream” or a black screen

  • One channel only: a source feed drop, usually back within the hour. Try the FHD or HD version of the same channel.
  • Several channels in one category (for example all of one sports network): the source is being replaced; check again in an hour.
  • Every channel: not a list problem, see Vonwik not working.

Movies and series missing

VOD is a separate download in the player. Refresh Movies and Series in Settings. The library holds 100,000+ titles, so the first load on a Fire TV Stick Lite can take a few minutes.

Channels disappeared after a renewal

After renewing, close the app completely and open it again. The player keeps the old (expired) list in its cache until it restarts. If it still shows the old end date after 15 minutes, reply to your access email.

Why is my favourites list gone?
Favourites are stored in the player, not on the Vonwik line. Clearing the app data or reinstalling the app deletes them. Clear only the cache, not the data, when troubleshooting.
Does the guide work in Smarters Player Lite on iPhone?
Yes. Settings, EPG, refresh. The first guide load is slow on cellular; use Wi-Fi for it.
Can I get a smaller list with only US channels?
Hide the categories you do not need in the player (Manage categories / Manage groups). The line itself stays complete.