Vonwik has two logins: the billing login on the website (email + one-time code) and the app login in the player (server URL, username, password). Find your error below.
App login errors
| Error | Cause | Fix |
|---|---|---|
| Invalid server URL | Port after the colon missing, http:// missing, or a typo | Retype the full address exactly as in the access email, for example http://host:8080 |
| Invalid username or password | Hidden space from copy-paste, wrong case, or expired line | Type it on the remote. Check the end date in billing |
| Account expired | Plan ended | Renew from billing; close the app completely and reopen after payment |
| Max connections reached | Another device is streaming on the line | Close the app elsewhere (TV apps left open count), or upgrade to a multi-device plan |
| Account disabled / banned | Line shared with others or used on more devices than the plan allows | Reply to your access email; support checks and restores it once |
| Could not connect / timed out | ISP blocking or no internet | Hotspot test; use a VPN on the device if it plays on mobile data |
| Logged in, “no categories” | First list still loading or cache stale | Wait a minute, then Settings, refresh. See no channels |
Billing login problems
- Code email never arrives: check spam and the promotions tab; search your inbox for “vonwik”. Request the code again after two minutes. Use the email you paid with, not another one.
- “No account for this email”: you paid with a different address, or you bought on the old vonwik.com (those accounts do not exist here). Reply to any email from Vonwik and support links the order.
- Code expired: codes last 15 minutes. Request a new one.
Type, do not paste
The single most common cause of “invalid password” is a space copied along with the password from a phone keyboard or a notes app. On a Firestick, type the three fields with the remote; on a phone, delete any space at the end of each field.
Lost your login details?
- Open vonwik.tv/billing.
- Enter the email you used at checkout and the one-time code sent to it.
- Your line (server, username, password, M3U) is shown under your plan, with a Renew button.
Old vonwik.com login
Logins sold on vonwik.com stopped working in June 2026 and cannot be recovered by anyone. Vonwik TV at vonwik.tv is a separate service with its own lines. What happened to vonwik.com.
Why does the same login work on my phone and not on the Firestick?
A typo on the TV remote, almost always in the server URL. Compare it character by character with the phone, including the port.
I changed my email. Can I move the account?
Yes. Reply from the old address (or the new one with the order number) and support updates the account; billing login then works with the new email.
Can two people use one username?
Only on a plan with that many devices. Sharing a 1-device line between households triggers “max connections” and eventually a disabled line.